Frequently Asked Questions

Once your order is placed, you will receive a confirmation email with your order details. We will also send you an email when your order has been dispatched, including tracking information so you can monitor its progress. If you have created an account, you can log in at any time to check the status of your order. For any additional inquiries, feel free to contact our customer support team.

Your credit card will be charged as soon as your order is placed. All transactions are securely processed to ensure your payment information is protected.

No, you can check out as a guest if you prefer. However, creating an account allows you to track your orders, save your custom designs, and makes future purchases faster and more convenient.

We offer standard and express shipping options within the UK. Standard delivery typically takes 5-7 business days, while express delivery arrives within 3-5 business days. Please note that production time for personalised items is usually 1-2 business days before shipping.

Due to the customised nature of our products, we cannot accept returns or exchanges on personalised items unless they are defective or damaged upon arrival. If you encounter any issues with your order, please contact our customer service team within 7 days of receipt.

We stand behind the quality of our products. If you receive an item that is defective or not as described, we will work with you to resolve the issue promptly. Please reach out to us if you have any concerns regarding your purchase.

To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to create a new password.

After logging into your account, navigate to the "Account Details" section. Here you can update your personal information, shipping address, and email preferences.

Yes, by logging into your account, you can access your order history, view order details, and track the shipment of your current orders.